Vdara Hotel & Spa Enhances Guest Experience with Interactive Tablets
Continuing to redefine the guest experience with modern-day convenience, Vdara Hotel & Spa teamed up with Crave Interactive, a cutting-edge guest service software company, to install digital tablets in all of the resort’s 1,495 luxurious suites. The tablets serve as the digital command center for each suite, offering an array of guest services that include in-suite dining, spa services, show tickets and access to the latest hotel information and activities. For added convenience, tablet docking stations double as charging stations for multiple devices, as well as a sound system that guests can connect to via Bluetooth.
“The installation of these tablets allows us to maintain our exceptional level of service while evolving to meet the modern needs of our guests, said Mary Giuliano, general manager of Vdara Hotel & Spa. “They also eliminate the need for paper directories and marketing materials in the suites, which is in line with our commitment to sustainability and ensures guests are receiving the most up-to-date information.”
The installation of Crave tablets at Vdara follows the successful deployment of more than 4,000 interactive tablets at ARIA Resort & Casino, which is the world’s largest installation of in-room tablets to date. Vdara’s tablets offer the same straightforward user interface, providing an approachable and accessible design with a wide breadth and depth of capability.
Gareth Hughes, Crave Interactive Founder and CEO, said, “We’re delighted to build on our success at ARIA and add Vdara to our list of prestigious clients. There is no doubt that Crave tablets are appreciated by guests whilst increasing revenues and improving operational efficiencies. In addition, our analytics helps our clients understand their guests like never before. We’re on a mission to revolutionize the guest experience whilst banishing the use of paper within hotel rooms.
VDARA HOTEL & SPA
Vdara Hotel & Spa is an internationally inspired all-suite hotel and spa designed for those who love the excitement of Las Vegas but prefer to enjoy it in an exclusive, non-gaming, smoke-free setting. The holistic spa, luxurious pool, intimate meeting space, sophisticated lobby bar and casual eatery and marketplace at Market Café create a warm and inviting environment. Located between ARIA Resort & Casino and Bellagio, Vdara offers access to all of the city’s best entertainment, gaming, shopping, dining and nightlife, while providing a retreat from it all. Vdara and its neighboring properties within CityCenter, which is a joint venture whose interests are owned 50% by subsidiaries of MGM Resorts International (NYSE: MGM) and 50% by Infinity World Development Corp, a subsidiary of Dubai World. For more information and reservations, visit vdara.com, call toll free at (866) 745-7767 or find us on Facebook and Twitter.
CRAVE INTERACTIVE
Formed in 2009, UK-based Crave Interactive Ltd is a leading developer of guest-facing hotel tablets and app solutions. The company is a global market leader, with products and services available worldwide. Crave’s systems are powered by Crave Cloud, a sophisticated proprietary software platform that delivers excellent guest services via any device. To date over two million items have been ordered via Crave Cloud. Crave in-room tablets provide a full range of guest services in a sleek and stylish manner. Crave solutions can replace paper directories, and increase revenues of in-house services, such as spa treatments, restaurant bookings and merchandise sales.