THE VENETIAN® AND THE PALAZZO® LAS VEGAS HONORED WITH PROMINENT MLT VACATIONS 2014 QUALITY ASSURANCE AWARD
The Venetian and The Palazzo Las Vegas received the 2014 MLT Vacations Quality Assurance Award presented at MLT University in Minneapolis, Minnesota.
The Quality Assurance Award recognizes qualifying hotels in Europe, Mexico, the Caribbean, Latin America, and the United States. For the 2014 award, data was gathered from hundreds of thousands of customers who traveled with MLT Vacations. The annual Quality Assurance Award is earned by partners that achieve a 99% customer satisfaction index and product delivery performance during the preceding 6 months.
“We are truly honored to receive an award that reflects such a high mark in customer satisfaction,” said John Caparella, president and COO of The Venetian, The Palazzo and Sands Expo. “As an organization, we have put significant resources toward the development of an operational excellence system that continuously refines our service delivery processes based on customer feedback and analysis. When this is paired with team members who are passionate to serve our guests, we have a recipe for an exceptional guest experience.”
Out of the more than 4,000 hotel, destination management company, and car rental partners offered by MLT Vacations globally, an elite group of 275 hotels earned MLT Vacations’ Quality Assurance Award designation for 2014.
MLT is the official tour operator for (and parent company of) Delta Vacations.
For more information on property amenities, please visit The Venetian or The Palazzo.
About MLT Vacations
MLT Vacations, one of the largest providers of vacation packages in the United States, manages multiple vacation brands, including Delta Vacations, in partnership with Air France Holidays and Alitalia Vacations, and Aeromexico Vacations. Through its unique airline partnerships, MLT Vacations offers the lowest available airfares, discounted hotel rates at thousands of appealing hotels worldwide, a broad selection of sightseeing excursions and activities, bonus miles for travelers through frequent flyer programs, with a best price guarantee. Travel agents are also provided attractive financial rewards such as commission on all vacation package components, including all airfares, and lucrative incentive opportunities, ongoing training and education, and superior service for travel agents and their valued clients. For general information about MLT Vacations, please visit www.mltvacations.com. For travel agents wishing to access the full scope of MLT Vacations product offerings, please visit www.worldagentdirect.com.
About The Venetian® and The Palazzo® Las Vegas
The LEED EB Gold®-certified Venetian Las Vegas, named the world’s most extraordinarily designed hotel in 2014 by the editors of TripAdvisor, is one of the world’s most luxurious resort and convention destinations. Recreating Venice’s legendary landmarks, the resort offers unmatched service and quality for leisure and corporate guests. With suites ranging from a standard 650-square-foot Luxury Suite to the luxurious 10,000-square-foot Chairman Suite, the all-suite resort boasts more than 4,000 of Las Vegas’ most lavish suite accommodations.
The Silver LEED®-certified Palazzo Las Vegas literally takes luxury to new heights. Ranked as one of the top 25 hotels in the U.S. and Canada in Travel + Leisure “World’s Best Awards,” the Forbes Travel Guide Four Star Award-winning resort is highlighted by a flagship 85,000-square-foot Barneys New York. The all-suite resort offers plush and opulent suite accommodations ranging from a Luxury Suite at an unprecedented 720 square feet to the 8,000-square-foot Chairman suite with private terraces and plunge pools. The Palazzo also offers a variety of cuisines from a collection of award-winning chefs such as Buddy V’s by “The Cake Boss” Buddy Valastro, Carnevino by Mario Batali, CUT by Wolfgang Puck and Table 10 by Emeril Lagasse.
The expansive Venetian and Palazzo Congress Center features convention and meeting rooms that span more than 2.25 million square feet of flexible space, including the 85,000-square-foot Venetian Ballroom and the newly remodeled Sands Expo.
Grand Canal Shoppes® at The Venetian and The Palazzo features more than 160 luxury boutiques, specialty brands and world-class restaurants nestled around a charming and faithful reproduction of Venice’s Grand Canal, complete with cobbled walkways, street side cafes and live entertainment. Signature brands include Nevada’s only Barneys New York, Jimmy Choo, Diane von Furstenberg, Christian Louboutin, Kenneth Cole, Dooney & Bourke, Hervé Léger and Swarovski.
Located in the heart of the Las Vegas Strip, The Venetian features an indoor streets cape complete with gondolas and singing gondoliers, the Canyon Ranch SpaClub®, world-class gaming, exquisite restaurants, a wide variety of entertainment such as “GEORGIA ON MY MIND – Celebrating the Music of Ray Charles;” the party musical “ROCK OF AGES;” an unprecedented theatrical spectacle “PANDA!;” showroom headliners “HUMAN NATURE – The Motown Show;” the female-only comedy series “LIPSHTICK – The Perfect Shade of Stand Up;” and extensive convention and corporate services.
Other unique offerings include the chic dining and nightlife hotspots, TAO and LAVO; the famed Canyon Ranch SpaClub; the ultimate sports bar, sports book and restaurant on the Strip, Lagasse’s Stadium; and Prestige at The Palazzo – an exclusive space designed to offer the sophisticated traveler an elevated level of services and amenities.
Guests can earn points while they eat, sleep, shop and play with Grazie, the premier loyalty program. The Palazzo and The Venetian Las Vegas are the first ever Alliance Resorts in the InterContinental Hotel Group global portfolio.
For additional information, visit venetian.com or palazzolasvegas.com follow on Twitter @venetianvegas @palazzovegas and interact on Facebook.